Customer Support – Work from Home 2023 – Internship at Fyle
Hello everyone, welcome to Twinkle Talks. In this article we have the details about Customer support Internships/jobs at Fyle.
Fyle is a SaaS product startup based out of Bangalore are founded by startup veterans. We are building a first-of-its-kind expense management product for enterprises around the world. This company hiring since 2017.
|Work Location||Work from Home|
|Notification Released on||23-01-2023|
|Last date to apply||06-02-2023|
|Stipend||Rs. 35,000/- per month|
Selected intern’s day-to-day responsibilities include:
- Manage customer queries on our support platforms (tickets and chats).
- Respond and resolve support tickets within defined timelines.
- Work with team members and others departments to close customer queries on time.
- Manage customer feedback sourced via tickets, chats, NPS, or other channels.
- Liaise with product and engineering teams to ensure on-time delivery of customer commitments.
- Keep up to date with the latest product features and ensure we share the right details with our customers.
- Contribute and enrich our self-help repository – write product help articles; create self-help videos; enrich user guides & FAQ, roll out onboarding packs, etc.,
- Willing to work the night shift (US hours).
- 5 days a week.
- Minimum 6 months to 1 year maximum experience in a customer-facing role.
- Microsoft Excel
- Client Relationship
- Business Analysis
Who can apply:
Only those candidates who are:
- Available for the work from home Internship/Job.
- Available for duration of 3 months.
- Have relevant skills and interests.
- Can start the work from home Internship/Job between 23rd January 2023 and 27th February 2023.
- Experience Certificate
- Flexible work hours.
- If your doing well during internship, you could join as a full-time employee. The working hours will be US time (night shift), please remember that.