Hello everyone, and welcome to Twinkle Talks. In this article, we have the latest notification for the Amazon Virtual Customer Service Associate role in Telangana, India. To know more about Amazon Virtual Customer Service Jobs, please scroll down.

Basic Details:

Company	Amazon India
Job Role	Virtual Customer Service Associate
Job Type	Work from Home
Job ID	230102407
Category	Non Government Jobs
Application Started on	21- 04 -2023
Application closing date	Not mentioned
No. of. Vacancies	Not Mentioned

Knowledge and skills required:

Communication Skills:

1. The applicant must have excellent communication skills (written and verbal).

2. The applicant must possess the ability to communicate correctly and clearly with all customers.

3. Excellent documentation skills

4. Good composition skills ability to compose a grammatically correct, concise, and accurate written response.

5. Good comprehension skills ability to compose a grammatically correct, concise, and accurate written response.

6. Demonstrates interpersonal skills with a diverse customer base

Team work: 

1. The applicant must be able to work successfully in a team environment as well as independently.

2. The ability to successfully adapt to changes in the work environment

Computer knowledge:

1. The applicant must be able to use a desktop computer system.

2. Excellent typing skills

Tools/Applications:

1. Familiarity with Windows XP, Microsoft Outlook, and Microsoft Word

2. Demonstrates a proficient knowledge of email applications

3. Demonstrates an ability to earn in various media.

Websites/web browsers:

1. Demonstrates understanding of the Internet, the Amazon.com website, and competitor websites.

2. Demonstrates an ability to successfully navigate websites.

3. Familiarity with Internet Explorer

Problem-solving skills:

1. Organized and detail-oriented

2. Action-oriented and self-disciplined

3. Ability to approach problems logically and rationally

4. Ability to maintain composure in highly escalated situations

5. Effective problem-solving skills, including decision-making, time management, and immediate prioritization of tasks as assigned

6. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

1. The ability to concentrate and follow the customer’s issues without distraction to resolution in a fast-paced environment

2. Ability to determine customer needs and provide appropriate solutions

3. Demonstrates conflict resolution, negotiation, and de-escalation skills.

Work schedule:

1. The applicant must have the ability to work overtime as required by business—as much as 60 hours a week—most often occurring in the weeks surrounding the festival season.

2. Flexible with the working schedule; may be expected to work weekends, holidays, and events.

3. Maintain regular and reliable attendance, including the daily schedule as assigned.

4. Shifts Rotational 

Preferred Criteria:

1. Experience working in a customer service environment for at least 6 months.

Qualifications to apply:

1. The minimum qualification is 10+2.

2. Any graduate/PG is eligible to apply 

Benefits:

1. NSA
2. OT
3. Zeta Meal Card 

Apply here: